How do Connected Mind screening and testing work together?
Patients begin with eight questions that screen for six mental health conditions at once. When the results trigger further testing, Connected Mind automatically administers the corresponding Standardized Assessment Modules. Patients complete only the modules indicated by their screening results, and clinicians receive structured results for review.
How long do screening and testing take?
The initial eight-question screen takes approximately one minute. When results indicate further testing, Connected Mind automatically administers its own condition-specific Standardized Assessment Modules (SAMs), which take additional time.
How quickly can our clinic get started?
Signup is fast, EHR setup uses Direct messaging, and self-led training takes 15 to 20 minutes per staff member. A clinic can realistically be ready to use Connected Mind within a few hours.
Will Connected Mind work with our EHR?
Connected Mind’s reports are delivered automatically through the Direct messaging your EHR already uses. Your practice chooses the included reports, combined or separate delivery, and the available formats that fit your workflow.
Are tablets included, and what tablets can run Connected Mind?
Tablets are not included. Connected Mind runs on Apple tablets capable of running the latest version of Safari and Android tablets capable of running the latest version of Google Chrome. Most clinics choose an Android tablet with an 11-inch or larger screen and a drop-resistant case. These setups typically cost less than $200 and are readily available from retailers such as Amazon.
What devices can patients use to open remote links?
Remote links work on most laptops, tablets, and phones. For the best experience, the device should be capable of running an up-to-date version of Safari or Google Chrome. Older browser versions may still work, but they can be less reliable.
What information do clinicians receive?
Clinicians can review structured screening and testing results, longitudinal tracking across the five most recent encounters, and the questions in the order they were asked. Reports are available through the EHR connection or the Connected Mind portal.
What training, support, and staff resources are included?
Connected Mind includes five self-led training tracks with certification for providers, IT and admin, front-desk staff, billing staff, and medical assistants. Courses take 15 to 20 minutes per role. Staff earn role-specific certificates upon successful completion of their training. Clinic administrators can review each team member’s training progress, assessment results, and certification status. Resources include ready-to-adapt sample office protocols, sample standing orders, and sample payer appeal letters.
Can staff get help while using the portal?
Yes. The Connected Mind Support Assistant answers questions about Connected Mind, training, workflows, and billing. It also helps staff navigate the portal and find relevant pages and resources.
What billing guidance and operational reports are included?
Every Connected Mind report includes a billing guide with example CPT and ICD-10 codes, modifiers, fee information, documentation examples, and additional coding guidance. Billing activity reports help billing teams track which tests were and were not completed. Clinical evidence reports assist with HEDIS and MIPS reporting, and audit reports assist with HIPAA and HITECH compliance reviews.