Account Deletion Request
Please review the information below before submitting your account deletion request.
Before You Submit
Please read and understand the following before requesting account deletion:
- You must cancel any active subscriptions before submitting this request
- Your account cannot be retrieved after deletion
- Account deletion may take up to 30 days to complete
- Account data may exist in encrypted backups for up to 1 year
- Connected Mind must verify the organization’s identity and the requester’s authority before deletion can proceed
- De-identified screening data is retained for research purposes
- Protected Health Information (PHI) is not retained after deletion
- Business Associate Agreement (BAA) terms continue to apply
Need help instead? Contact our support team. You can also review our privacy policy to understand how your data is handled.
Frequently Asked Questions
How long does account deletion take?
Account deletion requests are processed within 30 days in accordance with our privacy policy.
What data is deleted?
All personal data and account information associated with your account is permanently removed. This includes your profile, login credentials, and any stored preferences.
Can I undo a deletion request?
Once your account deletion has been processed, it cannot be undone. If you change your mind before processing is complete, contact our support team as soon as possible.
Will my organization retain access to any reports?
Your organization will retain any reports that were delivered to its EHR before the account was deleted. It will not retain access to your Connected Mind account or to reports or data that were not previously delivered to the EHR.
Do I need approval to delete an organization’s account?
Yes. Account deletion must be approved by your organization’s administrator or another authorized corporate representative. Before processing the request, Connected Mind will verify the organization’s identity and the requester’s authority to act on its behalf.