Account Deletion Request
Please review the information below before submitting your account deletion request.
Before You Submit
Please read and understand the following before requesting account deletion:
- You must cancel any active subscriptions before submitting this request
- Your account cannot be retrieved after deletion
- Account deletion may take up to 30 days to complete
- Account data may exist in encrypted backups for up to 1 year
- Identity verification may be required before deletion can proceed
- De-identified screening data is retained for research purposes
- Protected Health Information (PHI) is not retained after deletion
- Business Associate Agreement (BAA) terms continue to apply
Need help instead? Contact our support team. You can also review our privacy policy to understand how your data is handled.
Frequently Asked Questions
How long does account deletion take?
Account deletion requests are processed within 30 days in accordance with our privacy policy.
What data is deleted?
All personal data and account information associated with your account is permanently removed. This includes your profile, login credentials, and any stored preferences.
Can I undo a deletion request?
Once your account deletion has been processed, it cannot be undone. If you change your mind before processing is complete, contact our support team as soon as possible.
Will my organization lose access to my screenings?
Your organization retains access to anonymized, de-identified screening data for clinical and billing purposes. No personally identifiable information is retained after deletion.
Do I need to contact my administrator first?
No. You can request account deletion directly using the form on this page without needing administrator approval.