Get Help From Our Team
Need assistance with Connected Mind? Submit a support request and we will respond as soon as possible.
For sales or partnership inquiries, visit our contact page. Looking for mental health resources? See our resources page. Need help with an access code? Visit the code conversion page.
Frequently Asked Questions
What are your support hours?
Our support team is available during standard business hours, Monday through Friday. Submit a request anytime using the form above and we will respond within 1 business day.
How do I reset my password?
Use the password reset option on the login page of your Connected Mind portal. If you are still having trouble, submit a support request and we will help you regain access.
How do I contact billing?
Billing inquiries are handled through the same support form on this page. Select the appropriate topic and our team will route your request to the right department.
How long does it take to resolve an issue?
Most issues are resolved within 1 business day. Complex technical issues may take longer, but we will keep you updated on progress.